Create a new ticket via email fails due to custom field

jazzman

Hi all,

I created a new custom field called "Street Address" (required field) and it works great when the user goes to the online form and creates a new ticket.

However I have email piping enabled. So when the user sends an email to create a new ticket, osticket is unable to create the ticket due to the fact that it does not know how to populate the custom field. Has anybody done this?

Thanks,

-jazzman.