KB access to specific FAQ directly after login

mechavarria

Hi,I am implementing OS Ticket ( 1.9.8.1 ), Windows Server 2003, IIS 6I am having the following issue:We have defined a workflow as follows:1) User sends an email2) Os Ticket creates a ticket3) Agent creates an FAQ with a solution, and then sends the FAQ link to the user, like http://ticket.mgp.com/kb/faq.php?id=5 The problem is that, we have setup KB only visible for registered users, so the system redirects previews link to http://ticket.mgp.com/login.php . That is fine, the real problem is when you login, you see all your tickets, and I need a way for the user to go directly to FAQ solution (mentioned before)I am telling my users to go here http://ticket.mgp.com/login.php and, once logged in, then copy/paste http://ticket.mgp.com/kb/faq.php?id=5 to the web browser, but this is not an elegant solution.Any suggestion or workaround ?Thanks for your helpYour GSI Media Group Team,

Chefkeks

I remember that somewhere in the PHP code is defined that after login the system should redirect to the tickets.

To change this you would need to alter the source code or create an issue over at github and when the developers agree that it should be changed in general, they might implement it with a future version.

In addition there link to the github repo: https://github.com/osTicket/osTicket-1.8/

bsaxon

I agree that this would be a handy feature. If you created an issue in Github, let me know and I'll put in a vote on it.

mechavarria

As a matter of fact, I did. Please tell every one ;)https://github.com/mechavarria/Knowledge-base-Access/issues/1

Chefkeks

@[deleted]

You opened an issue, but why not at the official osTicket repo?

https://github.com/osTicket/osTicket-1.8/issues

Chefkeks

Anyway, I agree that it makes sense to redirect to the page you called and keep the tickets page as a backup when there was no page called.