I saw a post from a little over a year ago that round robin ticket assignments are not available yet. Is this still the case?
Officially that is not a feature in osTicket at this time.Unofficially, see this:https://github.com/osTicket/osTicket-1.8/issues/2015
Funny, seems like there are multiple unofficial round robin plugins out there, since I bookmarked this one here:
https://github.com/monkiki/osTicket-Addons
