Hello,osTicket Version: v1.9.8.1 (4752178)Web Server Software: Apache/2.4.12 (Win32) OpenSSL/1.0.1l PHP/5.6.8MySQL Version: 5.1.33PHP Version: 5.6.8OS: Windows 7When I attach a file to a new ticket and "Send alert to user" option is checked, the file is not being received by the recipient. However If I do the same but replying an existing ticket, the recipient recive the attach correctly.Anyone know why? Anyways if I open the ticket, the file can viewed as attachment (view screenshot).Thanks.blankThis is the recipient email without any attach:blank

os1.png

os2.jpg

It's not sent, because the system doesn't send the file attachment.

6 years later

consulta en las versiones actuales 1.14.4 o 1.14.5 exite posibilidad de que los adjuntos se envien en el mail que se genera con el tickets?
Gracias

This thread is over 6 years old and for a version that is no longer supported.
Killing zombie thread with a head shot.

Write a Reply...