Annotate attached PDF(s) with assigned ticket number

bunkobugsy

Any pointer as of where to modify the code to annotate attached PDF(s)with assigned ticket number just before sending it to storage_fs?http://php.net/manual/en/function.pdf-create-annotation.php

ntozier

version of osTicket that your running?Actually if I remember correctly mpdf is the library that is used to create .pdf documents.I'd take a look at /include/class.pdf.php. You would want to consult the project documentation for mpdf to see how to implement this change.

bunkobugsy

I'm running the latest production grade version 1.9.8.1 for 11 days now.I was actually refering to the PDF file(s) attached to the emails fetchedthat become new tickets (email body + attached files). We are usingosTicket as an IN/OUT document registration desk quite succesfully,the ticket number assigned automatically becoming the unique reg no.Hence annotating it on the attached PDFs would be a nice bonus, it isalmost like having an automated mailroom DMS, with versions/comments.