Hi,I can see that this question has been asked a few times on this site, but I still haven't found a suitable answer.I have been asked by our support team to look into the question of making tickets which have received a response being more prominent.I know the system can email out the assigned team member who has taken the ticket to inform them that a response has been received, but some users do not have email. From looking at the tickets screen it's a little unclear as to which ticket has a new response associated with it. Is it possible to change the colour of the tickets when we have a new response which has not been read or opened by a support member?Hope someone can point me on the right direction.Thanks
