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Is there a way of setting the date by newest by default when you login ? Or to set osticket to make sure all of the un-assigned tickets shown up by default when staff log in?
organise by date (newest default)
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Currently there is no way to do this automatically, but that said, every agent can sort tickets by date manually. To achieve it automatically you'd need to alter the source code.
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That's a bit of a shame.. it was fine on 1.8.x when we logged in all non assigned tickets would always show up first but once we got to 1.9.x this was not the case. Thanks for letting me know I'll speak to the dev team and maybe they can come up with something.
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like Chefkeks said you need to alter the code.the easiest way to do this though would be to go to the index.php file located in scp folder and replace the require(tickets.php) with a redirect header('Location.php?sort=date&order=ASC&') and put in what ever you want for the sort