It's a greate feature to build tickets structures - please, consider this maybe in next version (or plugin???)Situation:

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mso-font-charset;

mso-generic-font-family;

mso-font-pitch;

mso-font-signature:-536870145 1073743103 0 0 415 0;}

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p.MsoNormal, li.MsoNormal, div.MsoNormal

{mso-style-unhide;

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font-family;

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mso-fareast-font-family:"MS 明朝";

mso-fareast-theme-font-fareast;

mso-hansi-font-family;

mso-hansi-theme-font-latin;

mso-bidi-font-family:"Times New Roman";

mso-bidi-theme-font-bidi;

mso-ansi-language;}

.MsoChpDefault

{mso-style-type-only;

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font-family;

mso-ascii-font-family;

mso-ascii-theme-font-latin;

mso-fareast-font-family:"MS 明朝";

mso-fareast-theme-font-fareast;

mso-hansi-font-family;

mso-hansi-theme-font-latin;

mso-bidi-font-family:"Times New Roman";

mso-bidi-theme-font-bidi;}

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div.WordSection1

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I have (Main) Ticket:Subject  (for example): Prepare IT environment for A1 Project.Tasks to do:  - work 1 (some work)  - work 2 (prepare servers) - another person  - work 3 (prepare rooms) - another person I need to create tickets for work 2 and 3 to different persons - maybe in different departments -because they have to be done to close the main ticket. Work 2 and 3 can be done simultaneously.so... i have structure:Main Ticket   - ticket for work 2  - ticket for work 3

/* Font Definitions */

@[deleted]

{font-family:"MS 明朝";

mso-font-charset;

mso-generic-font-family;

mso-font-pitch;

mso-font-signature 134676480 16 0 131072 0;}

@[deleted]

{font-family:"Cambria Math";

panose-1 4 5 3 5 4 6 3 2 4;

mso-font-charset;

mso-generic-font-family;

mso-font-pitch;

mso-font-signature:-536870145 1107305727 0 0 415 0;}

@[deleted]

{font-family;

panose-1 15 5 2 2 2 4 3 2 4;

mso-font-charset;

mso-generic-font-family;

mso-font-pitch;

mso-font-signature:-520092929 1073786111 9 0 415 0;}

@[deleted]

{font-family;

panose-1 4 5 3 5 4 6 3 2 4;

mso-font-charset;

mso-generic-font-family;

mso-font-pitch;

mso-font-signature:-536870145 1073743103 0 0 415 0;}

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p.MsoNormal, li.MsoNormal, div.MsoNormal

{mso-style-unhide;

mso-style-qformat;

mso-style-parent:"";

margin;

margin-bottom:.0001pt;

mso-pagination-orphan;

font-size.0pt;

font-family;

mso-ascii-font-family;

mso-ascii-theme-font-latin;

mso-fareast-font-family:"MS 明朝";

mso-fareast-theme-font-fareast;

mso-hansi-font-family;

mso-hansi-theme-font-latin;

mso-bidi-font-family:"Times New Roman";

mso-bidi-theme-font-bidi;

mso-ansi-language;}

.MsoChpDefault

{mso-style-type-only;

mso-default-props;

font-family;

mso-ascii-font-family;

mso-ascii-theme-font-latin;

mso-fareast-font-family:"MS 明朝";

mso-fareast-theme-font-fareast;

mso-hansi-font-family;

mso-hansi-theme-font-latin;

mso-bidi-font-family:"Times New Roman";

mso-bidi-theme-font-bidi;}

@[deleted] WordSection1

{size.0pt 792.0pt;

margin.85pt 70.85pt 70.85pt 70.85pt;

mso-header-margin.4pt;

mso-footer-margin.4pt;

mso-paper-source;}

div.WordSection1

{page;}

mso-fareast-font-family:"MS 明朝";mso-fareast-theme-font-fareast;

mso-hansi-theme-font-latin;mso-bidi-font-family:"Times New Roman";

mso-bidi-theme-font-bidi;mso-ansi-language-US;mso-fareast-language:

PL;mso-bidi-language-SA" lang="EN-US">How it looks in our old OsTicket ?  Please, open atachment.

[Tickets structure- ticket tree.pdf](https://forum.osticket.com/assets/files/migrated/FileUpload/4b/95e9c0f7bd9dc6b40d3e441382e36a.pdf)

That sounds like the Tasks feature in the Beta (v.1.10)

Oooooooo YESss!  Great job!  Tasks feature in the Beta (v.1.10) !! Now... need only a new Filter Action (in Ticket Filter) called 'Assign Task' or 'Create new task' with all needed parameters - for the task... and that's it! :) moving to new osTicket :)Example:There is a Ticket from Administration Dept. "New employee - Mark Franklyn - Salesman" (Help Topic: New employee). Then Ticket Filter automatically create new Tasks for that ticket, like:1. Prepare office / place / desk (for the Maintenance dept.)2. Create A.D. user  (for the Network Admin team )3. Perform ERP system training (for the ERP guys)... etc.

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