How to get done a Department Agent to receive other Departments (selected) alerts & notifications?

mohankarunasiri

How to get done a Department Agent to receive other Departments (selected) alerts & notifications through emails? Because at time able assign one department per Agent. osTicket Version - v1.9.5

ntozier

Hypothetically...Create a special group extend at the agent to it.Use the group to extend his access to the other department.

mohankarunasiri

I've created special group and added several departments and received "New Ticket Alerts"(not assigned to an agent) from several departments to special group through emails. After assigning the ticket to an agent, all alerts and notifications (Post a Reply & Response) between End User & Agent only, Is there a method to participate or get an alerts & notifications to special group through emails?