Web source ticket

leovaro

Hello,What osTicket consider to determine that a ticket come from the "web source"? Can I customize another own web form from any other web site and make osTicket determine that the ticket comes from "web source" and not from "email source"?Thanks for your help

Chefkeks

Sure you can customize it. But you'll need to modify the source code to achieve this. There is no way to do this currently in the UI.

ntozier

Q: What osTicket consider to determine that a ticket come from the "web source"? A: If it comes from the webpage (aka the UI). Q: Can I customize another own web form from any other web site and make

osTicket determine that the ticket comes from "web source" and not from

"email source"?A: Yes (since the only way to make your own form is to use the ticket API) tickets opened via API are default of "API". You can change this by adding source to your data array.Edit: You may find these URLs helpful.https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api/tickets.mdhttp://tmib.net/using-osticket-1812-api