Hi all,Does anyone know if there is a way to make osticket send the user input from custom created forms in the 'New ticket' mail it sends?I've been searching for it but I'm unable to find the option.Cheers!Fred.
You can access each form field via it's variable, so when your field's variable is named "test_field", you can access it via %{ticket.test_field}, but I'm not sure if that's working in the new ticket alert email - so just give it a try ;)
Hi Chefkeks,Variables can be an approach, but if I have several forms, do I have to have variables from all of them in the mail template, therefore sent with every ticket whether they apply or not?.Cheers!,Fernando.
There is no logic code in the templates so that you can add or remove variables based on if they exist or not.
