Found no suggestion for this.It would be of great help to have a section where you could view some kind of "history" of everything that is happening in osTicket.Something like this:* 28/5 9 - User Jon Snow created ticket #16787* 28/5 9 - Agent Aria Stark added a new response to ticket #18744* 28/5 9 - Agent Daenerys Targaryen changed status of ticket #18744 to StandbyAnd you could click the user or the ticket number and be redirected to it.
This exist in each ticket individually already. But I guess there is no massive log or audit ability to check all activity for the day or week or something. I suppose this would be useful if you weren't sure what was changed and wanted to go and see and run an audit
When you're running a department, and want to check what the team is doing this is very useful.
Agreed. This is one of the minor flaws on Ostickets and it is the reporting abilities...
I appreciate the use of GoT character names.
