mail content encoding problem

HolyMan

Hi,When I try use plain text autoresponder mail, then my client get unreadable message with wrong encoding.I notice problem only with mail content. title is encoded correctly.What can I change to improve this?Below information about mine system:Server InformationosTicket Versionv1.9.8.1 (4752178)Web Server SoftwareApacheMySQL Version5.6.22PHP Version5.3.28-0+tld2

Chefkeks

Can you post a screenshot?Additionally can you try different email clients / name the email client software that your client is using?

HolyMan

In attachments I put 2 screenshot.1st shows gmail inbox, You can see there correctly encoded mail title, but problem with content2nd shows wrong encoding mail content.What more do you need to diagnose the problem?

mail income.png

mail content.png

Chefkeks

Seems to me like a Gmail related issue. Just take a look at the following:https://www.emailonacid.com/blog/details/C13/the_importance_of_content-type_character_encoding_in_html_emailshttp://winrus.com/gmail_e.htmOn the second page, take a special look at the bottom:Work around for UNreadable e-mails:

Open the e-mail on Gmail page

Find the 'additional options' arrow in the top right corner of the mail's frame (next to word 'Reply')

click on it and choose there "Message text garbled?"

Then on that special view page you can choose encoding in the menu of your browser to make the text readable, for example, in Internet Explorer try View/Encoding/"Cyrillic(Windows)" and this does not help then try KOI8-R encoding. That is, try different ones until you see readable text.

HolyMan

I`ll use all encoding, but none of them is correct..Below I paste mine garbled message:

From: removed :)

To:

Date: Mon, 1 Jun 2015 20 +0200

Subject: ĄŚĆŻŹŁŃÓęąśćżźłńóę

*Witamy serdecznie,*

--------------------

niniejsza wiadomoÅÄ zostaÅa wygenerowana automatycznie i stanowi potwierdzenie

rejestracji PaÅstwa zgÅoszenia pod numerem w systemie BOK stabilny.net

PoniÅ¼ej zaÅÄczamy treÅÄ oryginalnej wiadomoÅci:

> ÄÅÄÅ»Å¹ÅÅÃÄÄÅÄÅ¼ÅºÅÅÃ³Ä

> polish font problem

W przypadku jakichkolwiek pytaÅ pozostajemy do dyspozycji.

Pozdrawiamy,

Biuro ObsÅugi Klienta

PamiÄtasz jak skoÅczyÅ Titanic?

Ref-Mid: $SwIAAA==$5d66a511c0@ed124d096fAs seen above, all polish character is wrong encoded.ĄŚĆŻŹŁŃÓęąśćżźłńóę - this is correct encoded titleÄÅÄÅ»Å¹ÅÅÃÄÄÅÄÅ¼ÅºÅÅÃ³Ä - this is the same text in content, wrong encoded.I think it is not gmail problem, but sth with osticket encoding mail content.

Chefkeks

Sounds like you're pretty sure it's not related to Gmail, so I advise you to open an issue over at github:https://github.com/osTicket/osTicket-1.8/issues/newThe developers can then respond to you there and keep track of the issue.Additionally: @[deleted] Can you include this in your (daily) report to the devs? Thanks ;)

ntozier

I've pinged them about this thread.

greezybacon

Could you maybe try the fix posted here? I think it might be the html2text engine that is processing your text incorrectly.