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can someone helpme to do this. because if a staff member change some value the modification have no history.Best Regards.
how to add all variables values in message like post reply on open new ticket
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Like this.
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Canned response populated with your variables?
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this can be a solution, but system actually cant autoresponse like post reply when ticket is created (or im dont see how to do this).(sorry about my bad english)Regards
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When a ticket is created it sends the new ticket notification to who you tell it to.Agents or Users or both. (as well as Org managers, Teams, and managers)If there a reason why you wouldn't put it in that?
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The reason for this is because we have in our company 3 levels of users *1st level - Basic User, only can creates tickets for the second level *2nd level-Agent Basic - receive and manage tickets of the first level, once is processed the ticket is transfers to the 3rd level, also can create tickets for third level *3rd level - Normal Agent - receive and Manage tickets created by Second level and those the transferred from the first level with some modifications.i need history of all changes made in vars values, also fist values too. because i dont trust in 1st and 2nd user lvl. changes.with API ticket create i get it, but from open ticket page i dont have this option.*attached a image of my result with API
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Then do not give 1st and 2nd users the ability to edit tickets.
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hi @[deleted] !!this its a good idea, but is they job the analysis and modify of these tickets.My idea its have a history of modification in tickets. to have control of changeswhat you think about this?Regards.
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The system is not designed to do that at this time.
4 days later
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ok, thanks.