Dear All,Is it possible to define due time for Prority Levels? Normal - Within 48 Hrs.High - Within 24Hrs.Emergency - Within 12Hrs. some thing like above.Thanks,Mohan K.Version Info.OSTicket - 1.9.7OS - CentOS Linux 7.0Web Server - XAMPP for Linux
No, not aware of such a feature currently.You could set a SLA based on the help topic or via a ticket filter that checks for the priority.
@[deleted] is correct.
Please close the discussion.
