Api using custom data

yisrael

I am using v 1.9.8.1 on apache.I am trying to append data to a ticket created through the API.I can successfuly create a ticket however , i am having difficulty appending custom data to the ticket.The ticket is going through just no custom data.Any suggestions on how to get this up and running

Chefkeks

Unfortunately never used the API, so don't have any idea. If I am not mistaken, @[deleted] has also not played yet really with the API, but maybe I'm wrong and he has some idea? ;)

ntozier

I haven't played with the API since 1.8.1.2.http://tmib.net/using-osticket-1812-apiI probably should get around to playing with it again. :)

yisrael

:)well if you come up with anything let me know

ntozier

Can you confirm that they actually changed it?You used to use the variable name and the the value.Also have you seen this?https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api/tickets.md

yisrael

I have seen it.i have tried using the variable name and the value and it has not worked for me.What has worked for me is, instead of using a custom form, i just added on two fields to the ticket details form and that works like a charm (just remember variables are case sensitive)

yisrael

For some reason it only worked appending to ticket details form not contact information

ntozier

I dont think that the API was ever intended to add details to non-ticket details forms.

yisrael

In that case my bad, however the documentation could use some clarity as it says "custom forms and fields..."

peter

@[deleted] -- that is not quite true. You can pass custom data for custom form as long as you include topicID attaching the said form. In other words, the only way to attach an extra form to a new ticket is via a help topic.As for the user contact information, perhaps the user already exists? The API cannot update existing user. This is also true for web tickets.

ntozier

I sit corrected. :)

yisrael

@[deleted] than i don't know why it's not working for me .i created a custom form and assigned it to a help topic, then passed in the topic id along with custom data using the form field variables and it did not work. could you show me a sample of what you did that worked?