End user manual

Sethumurugan

Hi friends,i have successfully installed OS ticket and about to roll out to my users.Before doing that I would like to circulate a user manual which will be useful for the end users.Do we have anything here. if yes pls provide me the url.Otherwise I have to start from the scratch.Sethu

Chefkeks

What exactly do you mean by end user manual?Things like "How to open a ticket" and "How to view existing tickets" or do you mean "end user" with an agent, so things like "How to transfer tickets to another department"?Just asking out of curiosity. I guess the only available documentation as of now is available at the wiki, over at the github wiki pages and on @[deleted] personal webpage tmib.net, but the info there is definitely not related to end user as far as I know - I think it's for admins (and agents) of osTicket.But you may want to take a look yourself ;)http://tmib.net/http://osticket.com/wikihttp://github.com/osTicket/osTicket-1.8/wiki

Sethumurugan

Hey,Thanks for the reply.Actually I have lot of users who are using our ERP across the country who will be in various level of understanding when i take something new. For them I would like to have a small manual. That is it. Let me go thru the links you have given. Hope it might be useful.Sethu