custom Priorities - osTicket Forum

General Discussions osticket v1.9.4
custom Priorities

EEOHSupport
May 15, 2015
Post #1 Friday, May 15, 2015 9:11 AM
Edited

I have seen comments that read "You cannot create custom priorities in the UI" Well can they be created any other way?

ntozier
May 15, 2015
Post #2 Friday, May 15, 2015 3:36 PM
Edited

Yes. You to have to do it via SQL query (or 3rd party SQL table editor).see the %ticket_priority table. Changing the priority_id or priority_urgency may have undesired results.

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custom Priorities

EOHSupport

I have seen comments that read "You cannot create custom priorities in the UI" Well can they be created any other way?

ntozier

Yes. You to have to do it via SQL query (or 3rd party SQL table editor).see the %ticket_priority table. Changing the priority_id or priority_urgency may have undesired results.