Auto-assign department when opening new ticket

ompasdekis

Hello thereWhen an agent is opening a new ticket, the form asks for a department.Is there a way to select automatically the primary department of the user that opens the ticket.ORIs there a way to delete this from the form? (so the user doesn't have to select department)Thanks in advance

ntozier

Help Topics can set Department.

ompasdekis

Yes, Help Topics can set the Department, but under that, there is another department drop down menu that the agent can choose (the agent must choose the department he belongs, else he cannot see the ticket he opens)This second Department I'm talking about. I'd like to fill this by default, depanding on the Primary Department that is set to the agent

ntozier

What version are you using?My installs (multiple 1.9.6) does not require the Department to be populated by Agent.If the Agent is opening the ticket and its being assigned to a Department and he cannot see it then perhaps they should be opening it with a user account instead so that they can log into see the tickets that they opened?