Dependant or Dynamic Lists

dwillard

I am sure this has been asked before but to me I would think should be a staple feature in any ticket system, is there a way to have dependable \ dynamic lists (i'm not sure on the correct terminology) so let me explain.We operate across multiple sites (site1,site2,site3) on each site there are multiple buildings (bld1,bld2,bld3) now when a new ticket is completed it would be nice to have a location section where they select from a dropdown list say 'site1' this would then populate a buildings dropdown list based on the site choice.I know I can have a list for both but doing this does not stop someone entering a building that doesn't correspond with the correct site, obviously this would be an awesome mod that could then have multiple levels even down to floor and room, if this was searchable also would be great for estates \ facilities departments.Is there any know way to do this?Running osTicket v1.9.8

ntozier

Sure. each Help Topic can be linked to a Custom Form.

dwillard

Sure. each Help Topic can be linked to a Custom Form.

that would be a massive headache for something so simple, I presume you are suggesting to create a new custom form for each site which only then has the buildings on that site in a list?Help topics would look something like thisEstates - site 1Estates - site 2Estates - site 3IT - site 1IT - site 2IT - site 3Marketing - site 1Marketing - site 2Marketing - site 3and so on depending on how many departments helpdesks you are running???I could end up with loads of help topic templates the end user could select from and ideally I only want 1 template per helpdesk department to make things simple. hope that makes sense.

ntozier

Not how we use it, but you could do it that way.Help Topic Marketing-> Site (List) options: site names 1-3.-> Issue Topic (List) options: business cards, swag orders, reports, etc.Help Topic: IT-> Site (List) options: site names 1-3-> Issue Topic (List) options: password reset, internet down, porn on computer, etc.

dwillard

yeah with our estates department though they need to go down to a room level so really 3 levels with regards to location so they could search on a room see how many issues they have had.

ntozier

Then add another field to the form for "Room".