What I'm looking for is a way to auto-generate a closed response email, a canned response if you will, when a ticket is closed by someone, so we don't always have to add a response manually.
Any help would be greatly appreciated.
I'm sure there's a much more elegant solution, however our team has created a canned response which we select when we are closing tickets so the original submitter knows the ticket is now closed.
Hope that helps.
- JDS
The original submitter doesnt get updates or closed messages do they? Just staff ?
