Hi All,
I have a question about the availability to open a ticket as "internal ticket" between department.
As example, consider the department "tech support" opening a ticket for the "commercial support" or vice versa.
Is this possible ? As member of tech department I can open a "private" ticket to the commercial dep. but I would share this ticket with my group of colleagues.
As real example, The administration dep need to activate a new account (user, email, etc...), they open a ticket to support dep, then the support dep configure the servers, etc.. etc.. and close the admin's ticket. Now the admin people can give the credentials to new user.
thanks
Federico
