Forgive me, if this has already been answered to the fullest extent, but I was unable to find a definitive answer when searching.Although the "" appear to be rich text, there is no rich text editor displayed with the pop-up dialog.  Is there something I'm doing wrong, or is this "as-designed"?My current work-around is to manually modify the HTML, in the specific entry, of the database's "content" table.-------  Browsers  -------Chrome v42.0.2311.135Firefox v37.0.2Safari v8.0.6 (10600.6.3)-------  My Info  -------osTicket Version: v1.9.7 (4be5782)Web Server Software: Apache/2.4.7 (Ubuntu)MySQL Version: 5.5.43PHP Version: 5.5.9-1ubuntu4.9