is it possible to upgrade from 1.61 to newest? or does it have to be a clean install?
We've never released a version 1.61... so I cannot really answer your question.If you are running a version prior to 1.6ST you need to make sure that you upgrade to 1.6ST.Then you should be able to upgrade to current.
I just checked, it does show 1.6ST - will the 1.9x setup/install files recognize there is a prior version? or is there something i need to download as upgrade software only?
Q: will the 1.9x setup/install files recognize there is a prior version?A: I have not personally tried to go from 1.6ST to current (1.9.7) but yes it should. That's how it is intended to work.
thanks for the comment. is there anything i need to do in order, or is it just a copy/paste of the upload folder and run setup?
This article is a little dated bu the basics are the same if not the version numbers.http://www.tmib.net/how-upgrade-osticket-17st-172
