Transferring Agents during the Open Process

cheyennemtnman

I have a need to be able to transfer Agents over the course of an open ticket. Different Departments would have to take a look at the ticket and pass it on to another department after they have addressed their area. Is that something that could be easily accomplished in a Mod? or a plugin? I would like to have a time tracking element in it as well to show how much time each agent spent on the issue / ticket.Any thoughts on this concept?

ntozier

Agents cannot be transferred. Tickets can be.You can transfer or assign a ticket however you want.What it sounds like your asking though is for tasks, or sub tasks in a ticket. There is a forthcoming feature that I think that you will be very interested in called Work Flow / Tasks iirc. (that name doesn't sound right) but it allows you to have parts that get assigned to individuals that need to be completed before more parts are done.