Canned ticket for common problems in client side

arshen

Hi,Can I have canned ticket for common problems in client side?I want users can choose a common problem from canned ticket.(like canned responses in staff side)I create a custom list for that, but I want when a user selects one of the provided problems the fields "Issue summary" and "Issue details" not requeired, or the selected problem's text, copy to those fields.for copying the text to fields I need ID or Class name, but dynamic forms have dynamic id (it is possible to add custom class to fields?) do you have any suggestion for this?

Chefkeks

This is currently not a feature in osTicket, but there are plans to make fields like Issue Summary and Issue Details optional (and so more dynamic) in a future release of osTicket (no ETA).To achieve this with the current version, you'd need to alter the source code.

arshen

@[deleted]Thank for your response.I changed "subject" and "message" required fields on "ost_form_field" table on the database to zero, and now user can send an empty ticket. but I think this isn't a correct way.It's better if I can add custom CSS to fields, for example, field's "variable" as class name. so I can put selected options text to those fields by jQuery.do you know where I can add CSS to fields in source code?

Chefkeks

Unfortunately not, since I'm not so deep into the osTicket source code nor a developer.

arshen

I mean was "custom class", not "CSS", sorry for the mistake.

Chefkeks

Okay now it makes definitely more sense, but I still have to admit, that I am not so into the osTicket code and not a developer, so I'm not really a help at that point.As a side note... some other users here at the forum just changed the "required" field in the mysql database for the "issue details" and "issue summary" to 0 (original it's 1 for required, so 0 makes it optional) but I can't tell if that is a proper solution or comes with some other side effects.The best (when possible) would be to wait for the next (major) version which should (sooner or later) include the new help topic management with the ability to remove the "issue details" and "issue summary" fields / make them optional and not required.