Web Forms to OSTICKET

muskoka mark

Hi all.

I am trying to design a form using something simple like Frontpage. The form would be emailed to the osticket system. This form will allow me to be sure i am collecting the right information from people rather than the simple new ticket form in osticket.

Problem is that it creates the ticket based on the email address the server sends as the From Address.

How can I mod osticket so that the ticket is created using the forms replyto address rather than the from address?

Im in a very time sensitive situation on this one so I hope someone can answer this rather quickly. I am not the greatest when it comes to forms and php code.

This little mod would allow osticket to be used in many situations that its kind of limited for now..

Mark

jpowers40828

It might be easier to just change the from address in your form. It should be possible to set the from to be the same as the reply to.

Denis Clijsters

I need the same functionality.

The reason for this diffrence is that I also want to make this mail for the client and not only osticket. (actually, I'm using RS forms for this)

Goosemoose

Reply To Email Address

Anyone ever figure this one out. I have several forms on our site and I change the "reply to" address but changing the "from" address counts as Spoofing and I don't get all the emails when this method is utilized. So right now I'm manually going in and editing tons of tickets each day to enter in the correct email address. Quite a pain!

travoltron

Have you thought about PIPE?

You could get the form to generate an email to some address, and pipe that same address into osticket. There is a feature for this in the admin settings.

Hope it helps.

matthewslyman

../api/pipe.php

Try modifying ../api/pipe.php

I'm looking at it now - it looks fairly simple.

If you need to look at some email headers, most email clients will let you do that. In MS Outlook, right-click on the message, look at Message Options. At the bottom you will see "Internet Headers".

This bit of code from pipe.php appears to be most relevant:

require_once(INCLUDE_DIR.'class.mailparse.php');

require_once(INCLUDE_DIR.'class.email.php');

//Make sure piping is enabled!

if(!$cfg->enableEmailPiping())

api_exit(EX_UNAVAILABLE,'Email piping not enabled - check MTA settings.');

//Get the input

$data=isset($_SERVER)?file_get_contents('php://input')('php://stdin');

if(empty($data)){

api_exit(EX_NOINPUT,'No data');

}//Parse the email.
$parser= new Mail_Parse($data);
if(!$parser->decode()){ //Decode...returns false on decoding errors
    api_exit(EX_DATAERR,'Email parse failed \n\n".$data);    
}//Check from address. make sure it is not a banned address.
$fromlist = $parser->getFromAddressList();
//Check for parsing errors on FROM address.
if(!$fromlist || PEAR:($fromlist)){
    api_exit(EX_DATAERR,'Invalid FROM address \n\n".$data);
}$from=$fromlist; //Default.
foreach($fromlist as $fromobj){
    if(!Validator:($fromobj->mailbox.'@'.$fromobj->host))
        continue;
    $from=$fromobj;
    break;
}