[resolved] Blank White box for all Help popups

cheyennemtnman

New install of 1.97

Everytime I hover over "?" the help / tip pop

up block comes up blank. Just a white box. I am also getting a blank pop error box on trying to delete a closed ticket. Not sure if same mechanism is used... But it locks up page whereas the help pop-up does not.

cheyennemtnman

also occurs when trying to register a user... Something I forgot to do during installation? a CSS issue?

Chefkeks

Please provide more info about your server running osTicket and PHP version / extensions, so we can better assist you:

http://forum.osticket.com/d/discussion//please-read-before-requesting-assistance#latest

cheyennemtnman

osTicket Version

v1.9.7 (4be5782)

Web Server Software

Apache

MySQL Version

5.5.42

PHP Version

5.4.19

PHP Extensions

gdlib

Used for image manipulation and PDF printing

imap

Used for email fetching

xml

XML API

xml-dom

Used for HTML email processing

json

Improves performance creating and processing JSON

mbstring

Highly recommended for non western european language content

phar

Highly recommended for plugins and language packs

fileinfo

Used to detect file types for uploads

PHP Settings

cgi.fix_pathinfo

"1" is recommended if AJAX is not working

date.timezone

America/Phoenix

Database Information and Usage

Schema

nmcsup (nmcsup.db.12684956.hostedresource.com)

Schema Signature

b26f29a6bb5dbb3510b057632182d138

Space Used

0.32 MiB

Space for Attachments

0.04 MiB

cheyennemtnman

Thought it might have just been a simple CSS or missed setting....

ntozier

is cgi.fix_pathinfo = 1?

cheyennemtnman

Thank you! Changed the php5.ini file with cgi.fix_pathinfo = 1 ... worked for the help tags but I am still getting the white box intermittently when I try to delete a closed ticket or create a new user... I refresh and try again and it may work ... sometimes I get the white box with loading wheel spin... sometimes just the white box...then finally I will get the form popup.... would there be an additional setting to ensure a stable response?

ntozier

In my experience this either works or it doesn't. I've never had it been intermittent like you are describing.

cheyennemtnman

Thank you it seems to have worked. I have not had the problem again.

ntozier

excellent. :)I'll close this and mark it resolved. Please feel free to start a new thread if you have another issue.