New install of 1.97
Everytime I hover over "?" the help / tip pop
up block comes up blank. Just a white box. I am also getting a blank pop error box on trying to delete a closed ticket. Not sure if same mechanism is used... But it locks up page whereas the help pop-up does not.
also occurs when trying to register a user... Something I forgot to do during installation? a CSS issue?
Please provide more info about your server running osTicket and PHP version / extensions, so we can better assist you:
http://forum.osticket.com/d/discussion//please-read-before-requesting-assistance#latest
osTicket Version
v1.9.7 (4be5782)
Web Server Software
Apache
MySQL Version
5.5.42
PHP Version
5.4.19
PHP Extensions
gdlib
Used for image manipulation and PDF printing
imap
Used for email fetching
xml
XML API
xml-dom
Used for HTML email processing
json
Improves performance creating and processing JSON
mbstring
Highly recommended for non western european language content
phar
Highly recommended for plugins and language packs
fileinfo
Used to detect file types for uploads
PHP Settings
cgi.fix_pathinfo
"1" is recommended if AJAX is not working
date.timezone
America/Phoenix
Database Information and Usage
Schema
nmcsup (nmcsup.db.12684956.hostedresource.com)
Schema Signature
b26f29a6bb5dbb3510b057632182d138
Space Used
0.32 MiB
Space for Attachments
0.04 MiB
Thought it might have just been a simple CSS or missed setting....
is cgi.fix_pathinfo = 1?
Thank you! Changed the php5.ini file with cgi.fix_pathinfo = 1 ... worked for the help tags but I am still getting the white box intermittently when I try to delete a closed ticket or create a new user... I refresh and try again and it may work ... sometimes I get the white box with loading wheel spin... sometimes just the white box...then finally I will get the form popup.... would there be an additional setting to ensure a stable response?
In my experience this either works or it doesn't. I've never had it been intermittent like you are describing.
Thank you it seems to have worked. I have not had the problem again.
excellent. :)I'll close this and mark it resolved. Please feel free to start a new thread if you have another issue.
