We are using osTicket since two years, and it´s pretty good tool. In the moment we only use the ticket system for our user helpdesk, but we want to use it also for our internal IT tasks of our department. I attached a picture as example, how do we want it.We were thinking that a new tab for internal tickets would be the best solutions to seperate our user help desk tickets, with our internal tasks. Is it possible to create somehow a new tab.How do you seperate the tickets of the user helpdesk and your own tasks? Would be awesome, if the community could share the infos, how other it departments are working with the tool.
