[resolved] Can some changes?

n54b

Hello,

I would like some little helpers from you = D

1. We sometimes creates tickets for our customers by putting an attachment.

Would it be possible that the mail that parte to the customer indicating that a ticket has been created to

contain the enclosed room ?

2. Is it possible to close each ticket (any agent), the administrator receives email to tell him ?

This thank you in advance

*n54b*EDITED by moderator ChefkeksREASON: Removed the unnecessary and bad text formatting / style ;)

Chefkeks

Unfortunately I don't understand your first question. Can you explain it a bit better, so we can assist you?Regarding the second question, it is currently not possible to send an email to the admin when a ticket was closed. The only possible workaround I can think of, is to add the admin as collaborator to all tickets (e.g. as Organization manager). But then admin will receive a lot more emails and not just the mail when the ticket was closed.

n54b

Chefkeks thank you for changing = )Then for the first question I will try to rephrase it more clearly.For the first question in trying to explain I just found a solution :I wanted , when I create the ticket for the user, if I joined an attachment it receives the email.And made for this to work you had to put the attachment in the response of Support & not in the client's request ^^ I do not know if this is understandable : pSo I have a few other questions: p.Concerning colors following : http://hpics.li/e677471I would change the colors for the High Priority especially , after having searched everywhere I can not find it in this file is that color.Can you help me? : DThank you in advance*n54b*

Chefkeks

Take a look at the following file in your osTicket directory: include/i18n/en_US/priority.yaml

n54b

omg I love this super fast response <3,Should we add a resolute tag or another to point out that I do not need to answer? or allowed this topic as it is? =)

Chefkeks

I can mark the discussion as resolved and close it ;)Shall I do so?

n54b

You can , thank you very much =)

Chefkeks

Very welcome :)