Cron Job not fetching emails

cymad

Hi,osTicket v1.9.7 - fresh install.So, when Auto-Cron is activated the emails get fetched.However, my Cronjob is not fetching the emails if no agent is online.This is my cronjob:

*/1 * * * * /usr/bin/php /xxxx/xxxx/xxxxx/xxxx/xxxx/api/cron.php

within cron.php I've added the line: mail('xxxxxx@gmail.com','Cron Test A1','Test');

This means that every minute when the cron job kicks off I get a test email.I actually receive this email so the cron job itself is correctly starting api/cron.php on the server.So why are no emails being fetched?I have made NO changes (apart from adding in the above line) to the cron.php file.I've tried disabling auto-cron but that makes no difference - apart from the fact that now absolutely no emails are being fetched even when an agent is online...Does anyone have an idea?

Chefkeks

Please help us to help you by providing more info about your osTicket and especially about your email setup (PHP mail or IMAP or pop and so on)

http://forum.osticket.com/d/discussion//please-read-before-requesting-assistance#latest

Beside did you e.g. try the same settings in a normal email client like outlook or thunderbird or so to make sure they are correct?

cymad

It is set up as IMAP + SSL.The email settings are correct as it fetches emails when an agent is logged in.When I go into the logs, there is NO mention of the cron job. Only the auto-cron (which is working).PHP Version 5.4.38Like I said, the cron job itself starts, but doesn't do anything.Do I have to make any changes to the api/cron.php file for it to work?

cymad

any idea?

cymad

I've fixed it!Old:*/1 * * * * /usr/bin/php /xxxx/xxxx/xxxxx/xxxx/xxxx/api/cron.php

New:*/1 * * * * /usr/bin/php6 /xxxx/xxxx/xxxxx/xxxx/xxxx/api/cron.php/php = php Version 4.4.9/php5 = 5.2.17/php6 = 5.4.38Hope this helps others.FYI: This was with 1&1, 1 und 1, 1 and 1 on a managed server

ntozier

Admin panel -> Settings -> Emailsto the right of "Email Fetching:"uncheck Fetch on Auto-croncheck Enable.