Hello, I am facing a weird behavior... The system used to work very good. However, two days ago I started receiving appended tickets already created previously. Recurring tickets are being appended on the same frequency that emails are fetched, i.e. every 10 minutes emails are fetched and same tickets are appended to old ones. The sender receives an email from OSTicket "Your reply to support request #___ has been noted". Seems like OSTicket is seeing the same emails as new ones and trying to append them to tickets. This behavior stops when i delete the emails from the help desk mail box. I use IMAP email fetching. Can someone help please?Michel

Admin panel -> Emails -> your email you collect from.Ensure that Fetched Emails: is set to More to folder or Delete Emails.

Did that fix your problem?

8 years later

Hi, im facing the same issue. How do you address this issue @mishoco ?
fyi i have set fetched email to Archive - Move to Folder but the issue still there.
Please anyone help

@missAzie This thread is 8 years old, I highly doubt that you are running the same versions of osTicket, php, etc.
Please start your own thread.

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