I am setting up 1.9.6 and all is going well: email piping working fine, new tickets submitted from frontend get listed in the dashboard and alerts are being sent.Just one problem I cannot figure out.Anybody can just send an email to my support email (that's good, that what I want), and a ticket will be created. The user gets notification and can login to see his ticket. But no agent knows the ticket is there and it does not show in the dashboard.I checked all alerts setup etc, the agent is also an admin, but I am stumped.Any ideas?
