I have seen this problem solved in the past, but with the new version(1.9.6) it seems to have changed.Is it still possible to add additional columns to the tickets view page? I want to add:last updated DepartmentA custom field called "Follow up" which is used like a date when the next action is neededI created the custom field and went in to osti_form_field to find the id of the new fieldI have figured out how to display the new column by adding the below to tickets.inc.php:<th width="70"> <a <?php echo $date_sort; ?> href="tickets.php?sort=date&order=<?php echo $negorder; ?><?php echo $qstr; ?>" title="<?php echo sprintf(__('Sort by %s %s'), __('Follow Up'), __($negorder)); ?>"><?php echo __('Follow Up'); ?></a></th> <?phpbut... I can't figure out how to get the data I want to populate. I have found if I add the following to the same file further down:<td align="center" class="nohover"><?php echo $row;?></td>It works, but if I try to change 'dept_id' to anything else it doesn't work. I feel like I am so close, but I may also be way off.Any thoughts or suggestions? I am completely new at this and I am just poking around until I find something that makes sense.Thank you very much for your time,David