Two tickets are created from one email message

daisy

This error is also not consistent but we experience it sometimes. Our email fetching is set up with a frequency of 1 minute, 5 per fetch, and move emails to a folder. However, sometimes, one email creates two tickets. How can we prevent this? Thanks.

ntozier

What version of osTicket are you running?Are you using POP or IMAP?Are you using cron or fetch on autocron?Have you tried increasing the time?Have you tried delete emails instead of move?

daisy

Thanks for your response. 1.9.3we are using popfetch on autocronYes we have increased the time to 5 minutes intervalYes we tried delete email

ntozier

Please upgrade to current (1.9.6 as of this writing) and see if you are still encountering the issue.Try disabling fetch on autocron, and settings up a cron or Windows Task Scheduler to run cron.php.