Backup osTicket 1.8-git (?)

Valerio

Sorry,how do I back up the version currently in use, before performing the update.Best RegardsValerio

ntozier

There are a large number of ways that you can back up the version you have now.Here is an article that should point you in the right direction.http://www.tmib.net/upgrading-osticket-1812-current-19rc

Valerio

thanks for the advice, The DB Backup is ok.But I can not update osTicket, in which directory I paste the files? directory \ iclude ??regards

ntozier

You put the files in the directory that you have osTicket installed in.There is no way for me to tell you where that is, as its your server, your setup, and you didn't provide us with the information, or any meaningful information regarding the setup of your site. The location varies by OS, Webserver, and personal preference.