End user can see the assigned agent name

shazar

Is there any possiblty that end user can see the assigned agent name in his corrosponding ticket,

Thanks

ntozier

I dont think that it shows who is assigned... but responses will identify the agent.If Admin panel -> Settings -> Tickets -> Agent Identity Masking: is unticked.

shazar

Actually this our requirement to show assigned agent name on end user thread so client can directly approach the agent on personal basis, please guide me that how can I can achieve this requirement.Thanks.

nick_mccann

In the New Ticket Auto Response e-mail template, just add the variable %{ticket.assigned} or %{ticket.staff}Both seem to work for me. I have %{ticket.assigned} in the subject:Support Ticket Opened and assigned to %{ticket.assigned} shows up as:Support Ticket Opened and assigned to John DoeThe square brackets are not required, but the squiggly { } are. Hope that helps. This is working on 1.9.5.1Perhaps I am misreading your question however. Did you mean in the e-mail or the thread itself? Let me know and I can maybe take a look if I get some time today.

ntozier

@[deleted]There is no way to do that via the ui. You would have to modify the code if you don't like Nick's response.See this thread for altering the ticket listing:http://forum.osticket.com/d/discussion//a-better-ticket-list

rabia

http://forum.osticket.com/d/discussion//adding-a-custom-column-on-client-page#latest

emcstravick

Still seems to be an issue in 2025. I just added this to my view.inc.php to show it.

<tr>
                    <th><?php echo __('Assigned To');?>:</th>
                    <td><?php  
						$tech =$ticket->getAssigned();  
						if (is_null($tech) || empty($tech)) {
							$tech = "Unassigned";
						}
						echo $tech;
					?></td>
                </tr>