Adding new field to Dashboard
You can add a new to the header section in include/staff/tickets.inc.php (you'll also have to add it to include/client/tickets.inc.php) and depending on if you want to sort or not, adding the <?=$negorder?><?=$qstr?> code along with it.
I added "School"
<th width="40">
<a href="tickets.php?sort=school&order=<?=$negorder?><?=$qstr?>" title="Sort By School <?=$negorder?>">School</a></th>
As long as the query after that section is picking up your new field, you should be able to then add the record after the line:
<tr class="<?=$class?> " id="<?=$row?>">
Each after that is the corresponding field in the record.
I added "School" here as well, but due to it being another table, it's easier to show you the line to find that uses "name" instead.
<td nowrap><?=Format:($row,22,strpos($row,'@'))?> </td>
This will not add it to the client view of the tickets.inc.php
