Hello, I need to setup a ticket form based on 2 lists: the customer have to select a problem type and after that I would you like to offer it a list of problems descriptions linked (based) on the first choose.In which way I can perform this ? I take a look on moods e customization issues on this site but i haven't found yet a solution.I have Ubuntu 12.04 and osticket v1.9.5.1 just installed.Thanks in advance!Giuliano
As far as I know "depending fields" are not possible currently in osTicket.
The only chance would be via two help topics and custom forms assigned to each of the help topics.
Thanks a lot !Could you suggest me a post where i can find some ideas about help topics?
I have no idea what you mean with your question. Ideas about help topics? How about whatever you want to use.
I mean where in the forum I can find the way to setup a custom two box for help topics.Do I have to use the standard topics or are there custom script to use ?Regards
You would go to Admin panel -> Manage -> Help Topics and set up your help topics.Then if you want a second or sub Help Topic you would create a custom form and add it to the Help Topic that you wish to have display it.
