Auto Refresh email

acano

Hello,I installed the latest version of osTicket (1.9.5.1). When I send an email to helpdesk@mydomain.com, enter the email inbox of Outlook but not the ticket appears to last a long time (5, 8, or more minutes). I have configured to extract emails from Gmail IMAP server every minute.How I can do to make the emails appear instantly on the panel open tickets or at least update it every minute as configured?A greeting,Arthur

ntozier

Have you setup cron?http://osticket.com/wiki/POP3/IMAP_Setting_Guide

acano

Yes, at http://mydomain.com/osticket/api/tasks/cron but not run.

acano

an I created a cron job with API key from remote linux host.

ntozier

How are you calling cron?HAve you checked your PHP error log?\