email Subject prefix

ostcktdbes1

Hi All,Is it possible to configure osTicket 1.9.5.1 to insert email Subject prefixes?If you don't know what I'm talking about look here for an example: https://mail.python.org/pipermail/mailman-users/2024-April/thread.htmlNotice the "" string. Whenever someone sends a message to this particular mailing list, if the prefix is missing then the mailing list software inserts the prefix before propagating the message.I would like to be able to auto insert a prefix (company/organization/project/etc.) for all tickets based on how the ticket is categorized.Thanks,david

ntozier

Admin panel -> Emails -> TemplatesYou can change the subject to whatever you want.

ostcktdbes1

Thanks ntozier.Do you know where I might find a list of the various osTicket variable names?Also, I'd like to assign prefixes based on information in the header of incoming email messages. Any suggestions for how to go about accomplishing this?Thanks

ntozier

Q: Do you know where I might find a list of the various osTicket variable names?A: I keep a list at: http://tmib.net/osticket-191-email-template-variablesQ: Also, I'd like to assign prefixes based on information in the header of incoming email messages. Any suggestions for how to go about accomplishing this?A: No idea... but you could use the help topic.. or a custom variable.

ostcktdbes1

On February 25, 2015, ntozier wrote:you could use the help topic.. or a custom variable.

Does a help topic add a prefix to an email 'Subject:' header when a help topic email is sent?Where can I find information on custom variables? And is there a place in the Admin Control Panel where these are created (I looked and didn't notice a place to do this).Thanks!

Chefkeks

Just take a look at the "Supported variables" inside osTicket ;) blank A custom variable is a variable that you create when you add new form or field to an existing form - you can call these variable via %{ticket.name-of-the-variable}