I have OSTicket 1.6 newly installed, and I had it working internally, but since I moved it to a new directory, customized everything, and put it on the internet, I can no longer get it to interact with our SMTP server.
Whenever I open a new ticket, it says it is sending an e-mail, but I receive neither the e-mail to the user, nor any alert or admin e-mails.
My Exchange 2007 receiving log shows this:
2012-11-30T20.591Z,,08CF9D4640140FA4,0,,,+,,
2012-11-30T20.591Z,,08CF9D4640140FA4,1,,,*,None,Set Session Permissions
2012-11-30T20.591Z,,08CF9D4640140FA4,2,,,*,SMTPSubmit SMTPAcceptAnyRecipient SMTPAcceptAuthenticationFlag SMTPAcceptAnySender SMTPAcceptAuthoritativeDomainSender BypassAntiSpam BypassMessageSizeLimit SMTPAcceptEXCH50 AcceptRoutingHeaders,Set Session Permissions
2012-11-30T20.591Z,,08CF9D4640140FA4,3,,,>,"220 Microsoft ESMTP MAIL Service ready at Fri, 30 Nov 2012 15 -0500",
2012-11-30T20.591Z,,08CF9D4640140FA4,4,,,
2012-11-30T20.591Z,,08CF9D4640140FA4,5,,,>,250- Hello ,
2012-11-30T20.591Z,,08CF9D4640140FA4,6,,,>,250-SIZE 10485760,
2012-11-30T20.591Z,,08CF9D4640140FA4,7,,,>,250-PIPELINING,
2012-11-30T20.591Z,,08CF9D4640140FA4,8,,,>,250-DSN,
2012-11-30T20.591Z,,08CF9D4640140FA4,9,,,>,250-ENHANCEDSTATUSCODES,
2012-11-30T20.591Z,,08CF9D4640140FA4,10,,,>,250-AUTH,
2012-11-30T20.591Z,,08CF9D4640140FA4,11,,,>,250-8BITMIME,
2012-11-30T20.591Z,,08CF9D4640140FA4,12,,,>,250-BINARYMIME,
2012-11-30T20.591Z,,08CF9D4640140FA4,13,,,>,250-CHUNKING,
2012-11-30T20.591Z,,08CF9D4640140FA4,14,,,>,250 XEXCH50,
2012-11-30T20.607Z,,08CF9D4640140FA4,15,,,
2012-11-30T20.607Z,,08CF9D4640140FA4,16,,,>,250 2.0.0 Resetting,
2012-11-30T20.607Z,,08CF9D4640140FA5,0,,,+,,
2012-11-30T20.607Z,,08CF9D4640140FA5,1,,,*,None,Set Session Permissions
2012-11-30T20.607Z,,08CF9D4640140FA5,2,,,*,SMTPSubmit SMTPAcceptAnyRecipient SMTPAcceptAuthenticationFlag SMTPAcceptAnySender SMTPAcceptAuthoritativeDomainSender BypassAntiSpam BypassMessageSizeLimit SMTPAcceptEXCH50 AcceptRoutingHeaders,Set Session Permissions
2012-11-30T20.607Z,,08CF9D4640140FA5,3,,,>,"220 Microsoft ESMTP MAIL Service ready at Fri, 30 Nov 2012 15 -0500",
2012-11-30T20.638Z,,08CF9D4640140FA5,4,,,
2012-11-30T20.638Z,,08CF9D4640140FA5,5,,,>,250- Hello ,
2012-11-30T20.638Z,,08CF9D4640140FA5,6,,,>,250-SIZE 10485760,
2012-11-30T20.638Z,,08CF9D4640140FA5,7,,,>,250-PIPELINING,
2012-11-30T20.638Z,,08CF9D4640140FA5,8,,,>,250-DSN,
2012-11-30T20.638Z,,08CF9D4640140FA5,9,,,>,250-ENHANCEDSTATUSCODES,
2012-11-30T20.638Z,,08CF9D4640140FA5,10,,,>,250-AUTH,
2012-11-30T20.638Z,,08CF9D4640140FA5,11,,,>,250-8BITMIME,
2012-11-30T20.638Z,,08CF9D4640140FA5,12,,,>,250-BINARYMIME,
2012-11-30T20.638Z,,08CF9D4640140FA5,13,,,>,250-CHUNKING,
2012-11-30T20.638Z,,08CF9D4640140FA5,14,,,>,250 XEXCH50,
2012-11-30T20.653Z,,08CF9D4640140FA5,15,,,
2012-11-30T20.653Z,,08CF9D4640140FA5,16,,,>,250 2.0.0 Resetting,
2012-11-30T20.653Z,,08CF9D4640140FA4,17,,,
2012-11-30T20.653Z,,08CF9D4640140FA4,18,,,>,221 2.0.0 Service closing transmission channel,
2012-11-30T20.653Z,,08CF9D4640140FA4,19,,,-,,Local
2012-11-30T20.653Z,,08CF9D4640140FA5,17,,,
2012-11-30T20.653Z,,08CF9D4640140FA5,18,,,>,221 2.0.0 Service closing transmission channel,
2012-11-30T20.653Z,,08CF9D4640140FA5,19,,,-,,Local
Basically, after it logs into the smtp server, it just sends a RSET and then it quits.
I am also unable to connect using authentication for whatever reason, so I have set up and verified that this connector is an open relay that lets the osticket server connect and relay without any authentication.
Any help would be appreciated :)
