using Custom Forms in ticket-task

Muschelpuster

I created a custom form to collect additional information to every ticket-task. After that I called 'Manage Forms' in a ticket view and added the form. But the form will not displayed. I tested at the User Directory too. Here it will appear if I edit a user.

After that I get the idea to edit the ticket and I found my form.

So I know it's working but not like I want :-(

Is it not possible to add forms on a ticket-task like 'Post Reply' or 'Post Internal Note'? Is it possible to add another action here?

Niels

ntozier

"I created a custom form to collect additional information to every ticket-task"What is a ticket-task?"After that I called 'Manage Forms' in a ticket view and added the form."This adds the form to that ticket only. Since there is no data, there is nothing to display and it suppressed the field until you populate them with data by Editing the ticket."Is it not possible to add forms on a ticket-task like 'Post Reply' or 'Post Internal Note'? Is it possible to add another action here?"Still not sure what a "ticket-task" is. But no you cannot attach forms to 'Post Reply' or 'Post Internal Note'. Forms can be added to Help Topics.

Muschelpuster

OK thanks. Yes I mean "ticket-task" 'Post Reply" or 'Post Internal Note' or new assignmends.Niels