[resolved] Can't Connect to Gmail Account - (gmail-imap.l.google.com,993: Network is unreachable)

shayeryan

I've tried everything I can think of but I'm still getting this error when trying to setup our Gmail to fetch emails. I have all the proper port and server settings.I've tried the steps in this post but no go. I had two-factor enabled, using an app password and thought that was the issue but I disabled it and still getting this error:Can't connect to gmail-imap.l.google.com,993: Network is unreachableAny ideas?

ntozier

Sounds like a firewall issue on your server (or a gateway firewall device on your network).Or you didn't make it so that you can use imap in your google control panel.

shayeryan

@[deleted] When do you ever get a chance to sleep? You're all over these forums ;)My server is with Bluehost so not sure I can mess with the gateway/firewall. I have enabled IMAP in account settings for my Support email address through my Gmail settings. Is there an API I have to install maybe? Or maybe it's a setting in Bluehost?

ntozier

Can you use the command line on your bluehost account? You could try using command line to connect to the server and see if there is an answer. This article has instructions on how to test IMAP via commandline.https://workaround.org/ispmail/lenny/test-fetching-with-imap-and-pop3Alternatively you could just call Bluehost and ask them if they allow IMAP to Google connections from the web server.(and yes I sleep. About 6-7 hours a night hehehe)

shayeryan

So I found a "work around" for this. Basically the issue was that Bluehost only allows for fetching from their own servers (the email must reside on Bluehost) from what I can tell. So this is what I did:Since DomainA.com is a Google Apps domain, it wouldn't allow it to fetch because the email resides on Gmail servers. But I have another domain, let's call it DomainB.com that is still using Bluehost mail. So I created a support@domainB.com. I then had support@DomainA.com (Gmail) forward all mail to support@DomainB.com and then configured OSTicket to fetch mail from support@DomainB.com (Bluehost).So whenever somebody sends mail to support@DomainA.com (gmail), it forwards to support@DomainB.com (Bluehost) and then OSTicket fetches it and auto generates a ticket. The new ticket generated shows up in my in box and everything works as it should! Whee!@[deleted] Thanks for your vigilance my friend!

ntozier

Sounds like a good work around to me. :)And you're very welcome.I'll close this thread and mark it resolved.