Problem with Internet Explorer

Tony777

Hi everyone Im having a bit of a problem here, I would appreciate some help.

When I try to add a new form to an exisiting ticket in Internet Explorer 8.0 Im getting error on page and doesnt let me add the new form; therefore I tried to do the same in Google Chrome and it worked fine.

In my company all computers are Internet Explorer 8.0.

Can this error be fixed?

Thank you very much!!

ntozier

You haven't told us what version of osTicket you're running. IE8 is pretty old at this point.Windows Internet Explorer 8 was released on March 19, 2009... you should probably upgrade. Especially since it looks like IE is going away with the next version of Windows.source: http://arstechnica.com/information-technology/2014/12/report-microsofts-browser-for-windows-10-wont-be-internet-explorer/Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Chefkeks

According to wikipedia:Initial releaseMarch 19, 2009; 5 years agoSo I doubt there will be a solution for such an old browser despite using a newer browser like Firefox or Chrome. A almost 6 year old browser definitely makes some trouble and shouldn't be used in my personal opinion.

jwezel

It's in responsibility of your and our company to update all desktop computers to use a more modern MS IE browser. That's why I recommend to continue dropping MS IE support for the STAFF pages.

Unfortunately, it's not in our responsibility to force our customers to update all workstations with MS IE 8 (respectively 9) to a newer browser version :-(

That's why I recommend to support MS IE <= 8 (respectively 9) at least in that way that on the customer portal pages (with buttons create ticket and review ticket)

no JQuery errors occur (e.g. by dropping all JQuery code resulting in lesser features for IE 8 (respectively 9)browsers, but at least they're enabled to send tickets to the ticket system without errors - resulting in a much better image of our company)there is a popup layer on top of the screen warning that an old MS IE <= 8 (respectively 9) is not supported any more and user should upgrade MS IE or use an alternative browserUnfortunately 2: customers don't care about osTicket - they just know our company and see a ticket system provided by us with errors and automatically imagine on our general product quality

(I'm writing these lines with osTicket v1.9.3 installed - if this issue already changed in v1.9.6, please review my comments under this background.)