Hi,first a bit of background explanation : we are a product manufacturer and we use Magento e-commerce platform.Lately, I got the request to implement something to follow-up the RMA, unfortunately, all Magento extension I could find are too narrow minded in the way they work (or maybe we ask too much). We want to offer a true manufacturer warranty service and therefore we should allow everybody (not just those who purchase in our webshop) to log-in a RMA.I came accross osTicket and it is definitely the good platform for our needs (I take the chance here to congratulate the developpers, the software works properly and is easy to configure).Now I want to go further and I would like to integrate an osTicket form within our webshop page. Does anybody has pointers to do so? is that even possible?

Yes, sure it's possible.Based on your needs I see 2 possibilities right now:A) Integration via a frame or subpage that displays the osTicket web portalB) Creating a new form / page in your cms and use the API to send tickets to osTicket. See: http://tmib.net/using-osticket-1812-api

Thanks for these 2 pointers, Solution A is quite similar to the integration I imagined so far (a frame inside a jQuery popup), I have a drawback on this one because I would like to have some fields pre-filled (digging into the matter now). Solution B is definitely what I need (though it does not help me on the workload front but that is another issue :) )Anyway, thanks again

3 months later

Just to update if anybody arrive here while searching the same thing : I ended up choosing an alternative solution where my CMS (which allows sending contact request through a form), I then have osTicket to fetch those emails. tricky part being to get the right identity for the ticket owner.

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