On the view ticket would like to replace the field of phone number for the agent that the ticket is assigned to, is that possible?
There is no way to do that at this time using the UI.
Awww, is possible to do it hard code, which file i should edit? any recommendation ?
This thread may assist you in hard coding such a change.http://forum.osticket.com/d/discussion//a-better-ticket-listBut it would be up to you to implement the change, and upgrading would wipe out the changes you make.
Perfect thank you!
