IF topicid = xxx

PleXy

Hey,

I'm currently doing some mods where we have different required fields depending on which topicId the customers choose.

I also want it to show specific fields in admin viewticket depending on which topicId the customer chose.

This is the working script for the required fields (in class.ticket.php)

if ($var == "9") {

$fields = array('type'=>'string','required'=>1, 'error'=>'Orsakskod krävs');

} else {

$fields = array('type'=>'string','required'=>0, 'error'=>'');

}

This is how I want it to work on admin viewticket.inc.php, but it doesn't work properly.

What can I do to make it work? Seems like it doesn't have any connection to the database so it can check the ticketId.

<? if ($var == "9") { ?>

<tr>

<td><b>Orsakskod:</td>

<td>

<?

// Gör om $ticket->getOrsakskod och gör om till rätt namn från ost_orsakskoder tabellen

$orsakskoder= db_query('SELECT orsakskod FROM ost_orsakskoder WHERE id='.$ticket->getOrsakskod().'');

$orsakskod = db_fetch_row($orsakskoder); ?>

<?=Format:($orsakskod);?>

</td>

</tr>

<?} else { } ?>

Thanks in advance!

equisde

At first sight i realize you're evaluating topic_id as string. topic_id is defined on the database as integer, so you should evaluate it as integer (without using quotation marks "").

Try...

if ($var == 9) {

...

The same for ticket_id

PleXy

At first sight i realize you're evaluating topic_id as string. topic_id is defined on the database as integer, so you should evaluate it as integer (without using quotation marks "").
Try...
if ($var == 9) {
...
The same for ticket_id

Thanks for your quick answer!

Unfortunately it still doesn't work. :(

Here's my current code. It still displays the else code when i'm viewing a ticket with topicId 9 :(

<?if ($var == 9) { ?>

<tr>

<td><b>Orsakskod:</td>

<td>

<?

// Gör om $ticket->getOrsakskod och gör om till rätt namn från ost_orsakskoder tabellen

$orsakskoder= db_query('SELECT orsakskod FROM ost_orsakskoder WHERE id='.$ticket->getOrsakskod().'');

$orsakskod = db_fetch_row($orsakskoder); ?>

<?=Format:($orsakskod);?>

</td>

</tr>

<?} else {?><td><b>Orsakskod:</td><td>Test</td><?} ?>

equisde

Hi,

If still showing the else code, looks like that your $var is not storing the value 9.

My suggestion: try to show the $var at else code. This way you can view what value is being retrieving by this variable.

P.d: Other user on this forum had the same problem with groupID instead topicID. He wanted to show/hide a specific tab depending on groupID value. Please take a look at this thread from post #21.

http://osticket.com/forums/showthread.php?t=8246(http://osticket.com/forums/showthread.php?t=8246)

PleXy

Heya,

If I try a code like this:

<?

$ht=$ticket->getTopicId();

echo $ht

?>

It works good - I get the number 9 printed.

So I tested something like this:

$ht=$ticket->getTopicId();

if ( $ht == "9" ) {

Did not work though :(

Any ideas?

PleXy

Hi,
If still showing the else code, looks like that your $var is not storing the value 9.
My suggestion: try to show the $var at else code. This way you can view what value is being retrieving by this variable.
P.d: Other user on this forum had the same problem with groupID instead topicID. He wanted to show/hide a specific tab depending on groupID value. Please take a look at this thread from post #21.
http://osticket.com/forums/showthread.php?t=8246(http://osticket.com/forums/showthread.php?t=8246)

Ahh saw your edit now,

Since I already have the function for getTopicId I tried with this:

<? if(($thisuser->isadmin() || $thisuser->isManager() || $thisuser->getId()==$ticket->getStaffId()) && $thisuser->getTopicId()==9) {?>

Does not work :( The code belows it disappears so the site gets messed up somehow, I don't know why =/

I also tried this code but the problem is still there.

<? if($thisuser->getTopicId()==9) {?>

equisde

Topics are linked with tickets, not with users.

You should get the topicID from the ticket

if($ticket->getTopicId()==9)

equisde

Heya,
If I try a code like this:
<?
$ht=$ticket->getTopicId();
echo $ht
?>
It works good - I get the number 9 printed.
So I tested something like this:
$ht=$ticket->getTopicId();
if ( $ht == "9" ) {
Did not work though :(
Any ideas?

Yep. You're stumbling over the same stone again. You are evaluating the condition using a string instead integer. Try without using the quotation marks.

PleXy

Yep. You're stumbling over the same stone again. You are evaluating the condition using a string instead integer. Try without using the quotation marks.

You're so right!

The code works! Thanks alot for the help!

equisde

You're so right!
The code works! Thanks alot for the help!

You´re welcome ;)