unable to delete multiple tickets in ver1.9.5.1

ipbug

Hello Folks,Recently I have noticed that newer version unable to delete multiple tickets if tickets are having attachments, it does works if tickets don't have any attachments. Does anyone facing same issue or please advice if youhave any ideas and solutions. Many Thanks

ntozier

I just tried this on my installation running 1.9.5.1. And while the ticket list didn't refresh the tickets with attachments did in fact delete.So I am unable to confirm the reported behavior.

ipbug

Hi ntozier,Thanks for reply, further investigated and found that somewhere its directory permission issue where attachments are stored. our osticket also using "attachment on the filesystem" plugin and recently we we upgraded from 1.9.4. However this issue was not exist before and unfortunately new tickets are not able to fetch and store file(attachments) in directory. System keep generating "IOException: Unable to read resource content" errors when we trying to delete any ticket who contain attachments. This issue is happening with tickets and also unable to delete/move any sub-directories. I have also tried to permit attachment and all sub directories with 777 for troubleshoot, but no luck so far. Any help is greatly appreciated.

blueyeguy

@[deleted], I can also confirm that I was unable to duplicate this. FWIWI created 3 separate test tickets (web portal, email, and agent created) with attachments after seeing someone report duplicate attachments when upgrading to 1.9.5.1, and I wanted to make sure we didn't have that occurring as well. I was successfully able to delete all three tickets at the same time.

ntozier

I haven't really played much with the Storage :: Attachments on the Filesystem plugin. But if you updated osTicket did you also update the plugin? If you say its a permissions issue, they wou might want to resolve the permissions issue. I'm not sure what help we can really provide you in doing that since it differs from OS to OS. Make sure that your webserver user has permissions on the folders and files at your file attachment path.

ipbug

thanks folks for replies.The plugin has been also updated but nothing there can help. however you can see server info below. I like to give permission to storage folder, currently under attachment directory all sub-directories (0-9 and aA-zZ) showing 1355, can anyone suggest which permission osticket required for directories and files in order to avoid "IOException: Unable to read resource content" error? thanksServer Information

osTicket Version

v1.9.5.1 (1faad22)

Web Server Software

Apache/2.4.7

MySQL Version

5.5.41

PHP Version

5.5.9-1ubuntu4.5

ntozier

osTicket doesn't require any permission... the user that your Apache webserver runs as does.